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Contact Us

Before contacting us, if you require information, please check whether what you want is already in one of the sections below. Alternatively you can telephone, visit in person or write or email us.

Registration - How to register a birth, death or civil partnership, or get married in Scotland, get information on adoption and more.

The Census - Explore and understand past censuses and how we prepared for the census in 2011.

Statistics by Theme - You will find our statistical publications on births, deaths, marriages, population, households and other subjects here.

Family Records - How to order a birth, death, marriage or other certificate or examine our records. Extract Ordering telephone Service.

Or try one of these websites:

SCROL - Use our SCROL (Scotland's Census Results OnLine) website to explore and understand the full potential of census output.

ScotlandsPeople - The online source of civil registration, open census records, old parish registers and wills for Scotland.

National Archives of Scotland - The National Archives of Scotland exists to select, preserve, and make available the national archives of Scotland in whatever medium and also holds historical records created by businesses, landed estates, families, churches and other corporate bodies in Scotland.

Directgov - Directgov is the place to turn for the widest range of government information and services.

Still can't find what you are looking for? Try the National Records of Scotland search facility (top right of this page).

Done all the above and still can't find it?


Extract Ordering Service

For births, deaths and marriage certificates. Telephone number: 0131 314 4411. Open Monday to Friday 9:00 to 16:30. You will need to quote credit or debit card details.

General Enquiries

Switchboard for all our buildings (New Register House, Ladywell House and Cairnsmore House):

0131 334 0380

The switchboard is open: 

  • 08:30 to 17:00 Monday to Thursday, and
  • 08:30 to 16:30 on Friday.

The international code for the UK is 44, then drop the first 0 e.g. +44 131 334 0380.

Media Contact

For media enquiries from journalists only please contact the Scottish Government, Communications Office. There is a telephone number on the News page.

Visit In Person or Write

Details can be found on the Where to find us page.


Please use the contact form facility to send us a message.

How to Complain
If you have a complaint about the service you have received from the National Records of Scotland please refer to our Complaints Procedure leaflet which gives contact details and sets out the steps we will take to resolve your complaint.

What do you want to do?

Page last updated: 21 July 2014

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