This website will not be updated after 30 September 2014. Please go to the National Records of Scotland website
Click on image to return to General Register Office for Scotland - Homepage

You are in: HomeContact UsComplaints Procedure

Complaints Procedure

April 2012

This is a guide to the National Records of Scotlandís (NRS) complaints procedure.

We aim to provide high quality services and information for all our customers and continually look for ways to improve. On the rare occasions when we receive complaints we look to resolve them quickly and also learn from them.

Our standards of service are there to inform customers of what they can expect from us and to give us targets to consistently aim for. We recognise, however, that there may be occasions when we do not get it quite right. Having a complaints procedure ensures that any concerns about the service we provide are dealt with speedily and fairly. All complaints are taken seriously and a full response will be given to any concerns raised. We review our complaints procedure regularly.

We also welcome any comments or suggestions on how we might improve things. You can make suggestions by contacting our Complaints team using our Contact form.


This document is available in:

PDF Format (Adobe Acrobat Portable Document Format) (105 Kb)

PDF files require Acrobat Reader. Download Acrobat Reader free  

Page last updated: 3 July 2014

If you have any comments about this website please use our contact form.

© Crown Copyright 2014